How we look after you
From the first meeting to ‘business as usual’ you are looked after by our dedicated account management team.
As well as daily calls and reports, our account management team arrange a monthly meeting or conference call to discuss all aspects of the campaign, so you feel confident everything is going to your requirements.
Flexible account management
If we need to change any aspect of your campaign, we can do this quickly and flexibly
Open door policy
You are welcome to visit and meet our agents at any time as we have an open-door policy.
Our quality team are passionate about making sure your company is represented in the right way – we quality score all calls made by our agents. We also carry out a remote monitoring of agents live on calls.
Training takes many forms, including
Side by side coaching
Client training sessions
Soft skills training
Soft skills is at the core of everything we do
- Rapport and relationship building
All our agents complete the ‘Phonetic soft skills matrix modules’ as part of their development which helps them to develop instinctive sales skills.