Account Management

Dedicated, flexible and quality-ensured agents. Request a callback >

How we look after you

From the first meeting to ‘business as usual’ you are looked after by our dedicated account management team.

As well as daily calls and reports, our account management team arrange a monthly meeting or conference call to discuss all aspects of the campaign, so you feel confident everything is going to your requirements.

Flexible account management

If we need to change any aspect of your campaign, we can do this quickly and flexibly

Open door policy

You are welcome to visit and meet our agents at any time as we have an open-door policy.

Quality

Our quality team are passionate about making sure your company is represented in the right way – we quality score all calls made by our agents. We also carry out a remote monitoring of agents live on calls.

Training

Training takes many forms, including

Side by side coaching

Calibration sessions

Client training sessions

Soft skills training

Soft skills is at the core of everything we do

  • Rapport and relationship building

 

All our agents complete the ‘Phonetic soft skills matrix modules’ as part of their development which helps them to develop instinctive sales skills.

 

Account management

Your account will be handled through one point of contact, an account manager dedicated to your account.

Regular meetings

Our account management team will meet with you monthly to explore how we can help grow your business through the calls we are making on your behalf.

The perfect approach

We don’t use a scripted approach. We train our agents to understand the importance of excellent communication and soft skills to enable them to have natural conversations and build relationships that generate quality hotkey transfers

Bespoke reporting

You will receive regular reporting, in the format required daily, weekly or monthly according to what works for you.

Find out how we've delighted B2B and B2C clients alike with your tailored UK telemarketing services.

We have had the pleasure of working with Phonetic since March 1999, during that time Phonetic has helped us double our turnover each year.

Geoffrey Pepper Morgan Richardson Insurance Brokers

We have always been impressed by the management control and the professionalism of the Phonetic team.

Steve Blackburn European Sales Director, Navman Wireless

We have been using Phonetic for 10 years. This is testament to the quality of the service they provide and of the leads that they generate for us.

Bethany Grundy Senior Acquisition Marketing Manager, AXA PPP Healthcare