Training Services

In addition to the training we provide for our own staff, Phonetic’s training services are increasingly in demand by organisations that wish to maintain an in-house telemarketing function.

Our trainers can deliver a wide range of programmes to ensure your staff have the skills and tools necessary to maximise the effectiveness of your telemarketing campaigns.

Our training provision is led by Anne Bagnall, who has more than 25 years experience in sales and telesales.

Remote Script Services and Diagnostics

If you need advice and practical support on how to maximise the effectiveness of your in-house telesales function, Phonetic can help. An increasing number of our clients are taking advantage of our Remote and Diagnostic Script Service. This entails researching your operation and assessing what your sales and telesales staff are saying and how they are saying it. In the course of this assessment, we will review voice recordings, if available. From the information obtained, we will then suggest ways in which call effectiveness can be improved and design a professional script for use by your team that will help them to achieve real results.