Engage your customers – drive-up sales and satisfaction ratings

For many businesses and organisations outbound telemarketing campaigns are a crucial part of the sales and marketing mix. Whatever you need to communicate to your customers, there is no better way to stimulate sales, develop closer relationships or acquire valuable information than through personal, one-to-one contact – customer service at its best.

Driven by targets and happy to be judged on the results we achieve, Phonetic offers a wide range of outbound call centre services.

Appointment Setting

When it comes to generating qualified business appointments, Phonetic has a proven track record of success. Our aim is to get you in front of the right businesses, at the right time, in the right geographical area. Your sales team spends less time on the phone, and more time in front of the right prospects.

B2C and B2B Sales Calls

We have worked on many sales campaigns in various market sectors. All calls are validated by verbal contracts and recordings are supplied for verification.

Cross Sell and Up Sell

Looking for sales growth from your existing customer base? We can advise your customers of the latest offers available to them such as upgrades or additions to current services and contract extensions.

Hot Key Transfer

Delivering decision makers who are ready to do business is an area in which we excel. We are quick to identify opportunities and qualify prospects, ensuring that all calls transferred to your sales team meet pre-defined criteria.

Lead Generation

Phonetic can open a dialogue with your prospective customers, and establish their requirements, timescales and procurement processes. This vital information is then passed to your team for follow-up.

Database Cleansing Updating

Phonetic are experienced in taking your existing data and updating all contact details such as, decision maker names, titles and e-mail addresses etc. We have a reserved team of operators that continually clean and update data that has been provided by a client or work on our database taking specific vertical markets such as IT and developing the cleanest and most up to date data available in that market.

Market Research/Survey Calls

Phonetic conduct a number of survey and market research campaigns. We have a bank of operators that are tasked with calling consumers and businesses to gather valuable information such as insurance renewal dates, vehicle details, telephony contract renewal dates, number of PC's and IT support arrangements etc.

We provide the information on a sponsored question basis and can forecast the likely number of positive responses over the minimum 3 month contract period.