The Constant Gardener
Whilst staying at the Le Manoir aux Quat’Saisons recently for our wedding anniversary, my husband and myself were fortunate enough to meet Raymond Blanc at the breakfast table. My husband asked him about the main focus of his days from a time perspective and whether that consisted of work within Le Manoir , or otherwise. He said that he could never lose focus on the hotel and the quality of service that we enjoyed when we stayed there “didn’t happen overnight” and training was an ongoing function to “ keep the heart of the hotel”.
I know exactly what he means. Having visited Le Manoir before It became part of the Belmond Group, I can see how an experience that was once intimate with a distinct family feel, can turn into just another hotel. But is hasn’t because of the on-going focus that Raymond was talking about.
Any business that involves people needs the same treatment you would give a garden. Continual care, feeding and nurturing are essential. If you neglect these essential elements, like a garden will become overgrown with weeds and the flowers will die and your employees will lose their ‘heart’