Professional, fully trained ambassadors for your brand
Here at Phonetic we are well aware that you have invested a great deal of money and hard work in building your brand and establishing a sound reputation with your customers. So you can be sure that when you commission Phonetic to provide inbound call centre services, your brand identity will be protected and projected with integrity.
Reliable, efficient and required to act as ambassadors for your brand, our customer service agents undergo regular training. This means they are able to utilise the most appropriate skills to communicate with your customers and ensure that customer satisfaction ratings remain high.
The unpredictable fluctuations in call volumes and the technology required to handle and direct the responses make inbound telemarketing a real team effort. Our management team and agents have to work closely with your own people as well as the telecoms provider and IT specialists. Which is why we invest so much time and effort in training our agents and ensuring they are fully briefed in terms of your customers’ expectations and dealing with their requests for further information.
Our commitment to training together with our advanced IT infrastructure and telecoms resilience provides the basis for highly successful and cost-effective solutions.
- Sales lines
- Brochure request
- Advertising response
- Customer help lines
- Customer service
- Ticket/order processing
- Charity donations
- Quotations lines
- Order processing