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Our history

Phonetic was established in 1999 by Managing Director, Anne Bagnall. Anne started with a telephone, a piece of paper and a pen, one client and an incredible determination to make a success of her new business.

Fast forward to today  and Phonetic has grown from a one woman show to an award-winning telemarketing agency with more than 120 employees handling inbound and outbound calls for a variety of B2B and B2C clients in multiple sectors.

With a core management and operations team, Phonetic has built a business model that is flexible enough to be able to service that small, one off project clients or ongoing multi agent campaigns.

As Managing Director, Anne has also been instrumental in setting up companies that support or augment the core telemarketing function of Phonetic.  Premium Wise is a company and website dedicated to collecting all important insurance renewal dates and Chartwell Healthcare is a healthcare insurance broker.

From one person to 120 and after all that time, we still have that very first client on our books!

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